Refund and Returns Policy

Effective Date: 2024-01-09

Thank you for shopping at oneida41.com. We appreciate your business and want to ensure your satisfaction with our products. Please read this policy carefully before making a purchase.

1. Returns:

   a. 30-Day Return Policy:

   • We offer a 30-day return policy from the date of purchase. If you are not completely satisfied with your purchase, you may return the item(s) within 30 days for a full refund, exchange, or store credit, subject to the terms outlined below.

   b. Eligibility for Returns:

   • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a return.

2. How to Initiate a Return:

   a. Contact Us:

   • To initiate a return, please contact our customer service team at service at oneida41 dot com with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed.

   b. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is a result of our error. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

3. Refunds:

   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return meets the eligibility criteria, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

4. Exchanges:

   • If you would like to exchange an item for a different size, color, or product, please contact our customer service team. We will assist you with the exchange process, and any price differences will be charged or refunded accordingly.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we may request photos or other documentation to assist in the resolution.

6. Cancellations:

   • Orders may be cancelled within 24 hours of purchase. Once an order has been processed and shipped, it cannot be cancelled.

7. Contact Us:

   If you have any questions about our Return and Refund Policy, please contact us at service at oneida41 dot com.

Oneida41 Cannabis • 232 Oneida Road, Southwold, Ontario N0L 2G0